Shipping & Returns
We do everything we can to fill your order. However, there are infrequent instances when something that was ordered may no longer be available. If this happens, we’ll let you know via email as soon as possible. The unavailable item will be removed from your order, and you won’t be charged. Whenever possible, we will offer an alternative style for your consideration.
Order should ship within 1-2 business days of receiving them, depending on the shipping method chosen. Orders received between noon Friday and 7:00 Monday will be processed on Monday.
Orders will be processed and shipped once credit card authorization is obtained.
Orders are shipped on business days only. (Monday – Friday, excluding Memorial Day, Independence Day, Labor Day, 2-day Thanksgiving holiday, Christmas, and New Year’s Day. Please note that most shipping carriers are also closed for Ground shipping on Christmas Eve and New Year’s Eve.)
Ground shipping is free on all orders within the U.S.A. Ground orders should be received 5-7 business days after being shipped.
Shipments to the contiguous U.S.A. is via FedEx shipping. Shipments to Alaska, Hawaii, P.O. Box, and PO/FPO addresses will be via USPS Priority Mail. There is no additional expedited service available via USPS. Final delivery of APO/FPO shipments cannot be guaranteed.
If you choose to upgrade to 3-Day, 2-Day or Overnight shipping, additional charges will apply as follows:
- 3-Day service - call 888.269.4526 for shipping charge
- 2-Day Service - call 888.269.4526 for shipping charge
- Overnight Service - call 888.269.4526 for shipping charge
Expedited orders must be received and the credit card authorized by noon Pacific Time, during regular business days, in order to ship same day. Orders received after noon, will be processed and shipped the following business day.
Overnight and 2-Day shipments require a signature. On all other delivery methods, we strongly recommend shipping to an address where someone is available to accept the package.
Shipping to U.S. Territories: Most items may be shipped to U.S. Territories under our free shipping program utilizing USPS Priority Mail. Please contact us for additional information.
International Shipping: We do not ship items purchased on this website internationally.
TRACKING YOUR ORDER
You will receive a tracking number via email once your order ships. Please note, this tracking number will come directly from the shipping company and will reference the PO # assigned to your order.
Our goal is simple: We want you to be as happy and confident in your footwear purchase as we are in our products.
You may return UNWORN footwear purchased on this website for any reason within 60-days of purchase. Refunds and exchanges are always free although if the prices are different on shoes exchanged additional charges or a credit may apply.
Simply email us at: firstname.lastname@example.org
Include your name, order #, email address, and either the reason for the return or the exchange information. Within 24-business hours, you will receive a return shipping label via your email. You will not be charged for the cost of shipping if you use the label provided.
Please return items in the original box. Please do not mark on the box. Please keep a copy of your return /exchange information for tracking purposes.
You will be refunded your purchase price to your original form of payment. We process returns daily and will do everything we can to make sure we take care of your return quickly. However, it may take one of more billing cycles for your refund to appear after your return has been processed by us. Your bank can answer any questions you may have about their crediting procedures.
If you did not purchase your Nautilus Safety Footwear, Avenger Work Boots or Skidbuster Footwear from this website, please contact the retailer or website where our footwear was originally purchased to learn about their own return / exchange policy.
From time-to-time, despite our best efforts, a product you purchase may have a defect in materials or workmanship. We stand behind our products for all manufacturing defects. If you suspect you have received defective merchandise purchased on this website, the merchandise must be returned for inspection and a determination of eligibility for a refund, a partial refund, exchange, or merchandise credit. For further instructions on returning defective merchandise for inspection, please contact us by email at:
email@example.com or by phone at 888.269.4526
If you did not purchase your Nautilus Safety Footwear, Avenger Work Boots or Skidbuster Footwear from this website, please contact the retailer or website where our footwear was originally purchased to return the product. The retailer will inspect the product for manufacturer’s defects and will offer you credit or an exchange based on their own return/exchange policy.
If the selling retailer cannot reasonably satisfy your claim, please contact us at firstname.lastname@example.org For further help in resolving the matter.